Job Description
Are you seeking a rewarding career that fits around your lifestyle? Apex Digital Solutions is currently urgently hiring a Part-Time Customer Support Specialist to join our growing team in Jacksonville, FL (with remote options in New York).
We are looking for enthusiastic individuals who thrive in a fast-paced environment and want to make a real impact. Whether you are a student, a parent, or simply looking for a better work-life balance, this flexible schedule position offers the freedom you deserve.
Why Apply?
- Flexible Schedule: Set your own hours to accommodate your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Remote & On-Site: Work from home or our Jacksonville office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with a focus on retention and satisfaction.
- Accurately document all interactions and issue resolutions in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide product feedback based on customer needs and market trends.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer skills and familiarity with Microsoft Office Suite.