Job Description
We are looking for a detail-oriented Evening Customer Support Specialist to join our Los Angeles-based team. If you thrive in a fast-paced environment and value a flexible schedule, we want to hear from you. This role is perfect for those seeking work-life balance with the benefits of a competitive compensation package.
Key Highlights:
- Flexible Schedule: Work during the evening hours that fit your lifestyle.
- Remote & On-site Options: Choose the work environment that suits you best.
- Competitive Pay: Earn between $22.00 and $35.00 per hour.
We are committed to providing top-tier service to our clients and need someone who can maintain that standard during our peak evening hours.
Responsibilities
- Provide exceptional technical support and product troubleshooting via chat, email, and phone.
- Resolve customer inquiries efficiently while maintaining a professional and empathetic tone.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
- Identify and escalate complex issues to the appropriate technical team.
- Stay up-to-date with product updates to provide accurate information to customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Previous experience in customer support or technical helpdesk is preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively during evening shifts.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.