Job Description
Urgent Hiring Opportunity in Seattle, WA!
Nexus Tech Solutions is looking for a Part-Time Technical Support Specialist to join our expanding team immediately. We are facing high demand and need dedicated professionals to help our clients succeed. This role offers a flexible schedule and the chance to work with cutting-edge technology.
Key Highlights:
- Immediate Start: Onboard within 48 hours.
- Remote-First Flexibility: Work from home with occasional on-site team meetings.
- Competitive Compensation: $20 - $30/hour based on experience.
Don't miss this chance to advance your career in a fast-paced environment. Apply today!
Responsibilities
- Provide timely and accurate technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and update technical support tickets using CRM systems (Zendesk/ServiceNow).
- Educate users on best practices for cybersecurity and system maintenance.
- Collaborate with the engineering team to document recurring issues and solutions.
- Maintain a professional and positive demeanor when handling difficult customer inquiries.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology is a plus.
- Experience with Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Ability to troubleshoot problems logically and efficiently.
- Must be available for at least 15-20 hours per week.