Job Description
Are you looking for part-time work that offers flexibility and immediate impact? Memphis Tech Solutions is currently urgently hiring passionate Customer Support Specialists to join our dynamic team. We are seeking reliable individuals who are ready to start immediately and thrive in a fast-paced environment.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive the assistance they need to succeed. We pride ourselves on our modern work culture and are looking for candidates who are eager to learn and grow.
Why Join Us?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly wage with performance bonuses.
- Opportunity for career advancement within a growing company.
- Modern, remote-friendly work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and troubleshoot common problems for end-users.
- Maintain accurate and up-to-date records of all customer interactions and support tickets.
- Collaborate with the engineering team to escalate complex issues effectively.
- Adhere to company service level agreements (SLAs) and quality standards.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.