Job Description
We are hiring NOW! Join a dynamic team in New Orleans and secure your future with flexible hours.
Apex Professional Services is expanding our operations and is immediately seeking a Part-Time Customer Support Associate. This is an excellent opportunity for individuals looking for immediate income with a flexible schedule. You will be the face of our brand, ensuring our clients receive top-tier assistance.
Why Apply?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot common technical and billing issues to provide effective solutions.
- Document all interactions and resolutions accurately in our CRM database.
- Collaborate with the team to identify process improvements and enhance the customer experience.
- Escalate complex issues to senior management while maintaining customer satisfaction.
- Meet daily and weekly performance metrics regarding response time and resolution rates.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Previous customer service or call center experience is a plus but not mandatory.
- Ability to work independently and adapt to a fast-paced, urgent environment.
- Reliable internet connection and a quiet workspace for remote support.