Job Description
We are currently hiring immediately for part-time Customer Service Specialists to join our dynamic team in Omaha, Nebraska. This is a fantastic opportunity for individuals seeking flexible hours and a competitive hourly wage. If you are a problem-solver with excellent communication skills, we want to hear from you today!
Why Join Us?
- Immediate Start Date: Don't wait weeks for a call. Start earning today.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evenings and weekends.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
At Heartland Support Services, we pride ourselves on delivering top-tier service to our clients. We are looking for a reliable team member who thrives in a fast-paced environment and is committed to customer satisfaction.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve customer complaints, issues, and questions efficiently and professionally.
- Enter and update customer information into our CRM database to ensure data integrity.
- Collaborate with the sales and operations teams to ensure a seamless customer experience.
- Meet daily and weekly performance targets regarding call handling and customer satisfaction scores.
- Identify opportunities for upselling and cross-selling products or services.
Qualifications
- High school diploma or equivalent required; some college or vocational training is a plus.
- Previous customer service experience is preferred but not required for qualified candidates.
- Strong verbal and written communication skills with a professional demeanor.
- Basic computer proficiency, including familiarity with Microsoft Office Suite.
- Ability to work independently and manage time effectively in a remote or office setting.
- Flexibility to work varying shifts, including weekends and holidays.