Job Description
We are currently seeking highly motivated individuals to join our dynamic team in Jacksonville, FL. Due to our rapid business expansion, we have immediate openings for Part-Time Customer Service Representatives. This is a fantastic opportunity for those seeking flexible working hours and a supportive environment where you can grow your career.
As a vital member of our support team, you will play a key role in ensuring our clients receive top-notch service and building lasting relationships with our community.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with patience, empathy, and efficiency.
- Process orders, returns, and exchanges accurately while maintaining data integrity.
- Update and maintain accurate customer records and internal databases.
- Collaborate with cross-functional teams to resolve complex account issues.
- Adhere to all company policies, procedures, and compliance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Basic proficiency with Microsoft Office Suite and computer systems.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Reliable internet connection and transportation.