Job Description
Are you looking for a rewarding job with a flexible schedule in Memphis, TN? Memphis Support Solutions is urgently hiring for Evening Part-Time Support Associates. We are looking for dedicated individuals to join our dynamic team and provide exceptional service to our clients during the evening hours.
Join a company that values your time and growth. We offer a competitive pay structure, a supportive work environment, and a schedule designed to fit your lifestyle.
Responsibilities
- Assist customers via phone, email, and live chat during evening shifts.
- Resolve customer inquiries and technical issues with a focus on satisfaction.
- Update customer records and issue tickets accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless operations.
- Identify and escalate complex issues to senior management.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Availability to work evenings (e.g., 4:00 PM - 10:00 PM) and rotating weekends.
- Ability to work independently and manage time effectively.