Job Description
Are you looking for a rewarding part-time opportunity in Jacksonville? We are urgently hiring for Night Shift and Evening/Weekend positions. Join our dynamic team and enjoy a flexible schedule that fits your lifestyle!
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. We are currently seeking dedicated individuals to join our support team for evening and weekend shifts. This is a fantastic opportunity for students, parents, or anyone seeking additional income without sacrificing their daytime commitments.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that work best for you, including evenings and weekends.
- Professional Growth: Opportunities for advancement within the company.
- Supportive Environment: Work with a team that values your contributions.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve customer issues and complaints with a focus on satisfaction and retention.
- Update customer records and maintain accurate documentation of all interactions.
- Collaborate with the support team to ensure seamless service delivery.
- Adhere to company policies and quality standards during every shift.
- Assist in training new team members on evening shift protocols.
Qualifications
- High school diploma or GED required.
- Reliable internet connection and a quiet home office space.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Previous customer service experience is a plus but not mandatory.
- Must be available for evening and weekend shifts.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve customer issues and complaints with a focus on satisfaction and retention.
- Update customer records and maintain accurate documentation of all interactions.
- Collaborate with the support team to ensure seamless service delivery.
- Adhere to company policies and quality standards during every shift.
- Assist in training new team members on evening shift protocols.
Qualifications
- High school diploma or GED required.
- Reliable internet connection and a quiet home office space.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Previous customer service experience is a plus but not mandatory.
- Must be available for evening and weekend shifts.