Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional support to our diverse client base. This role offers a modern work environment, comprehensive training, and the opportunity to grow your career while maintaining work-life balance.
Our ideal candidate thrives in fast-paced environments and values teamwork. With competitive compensation paid weekly, you'll receive financial stability without sacrificing your personal commitments. Apply today to become part of Atlanta's premier customer service team!
Responsibilities
- Handle 25-35 customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM system with 98% accuracy
- Collaborate with support team to resolve complex escalations
- Meet weekly performance metrics for resolution time and satisfaction
- Participate in bi-weekly training sessions to enhance skills
- Maintain 95% availability during assigned shifts
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong typing skills (40+ WPM) with attention to detail
- Ability to work flexible shifts including weekends
- Excellent communication and problem-solving abilities
- Positive attitude under pressure with conflict resolution skills
- Reliable transportation to downtown Atlanta location