Job Description
Join our dynamic team at Coastal Connect Solutions as we urgently seek enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in Virginia Beach. This is a fantastic opportunity for individuals seeking flexible hours while making a meaningful impact in a supportive, results-driven environment. We offer competitive compensation, comprehensive training, and a collaborative workplace culture where your contributions are valued.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and updates accurately within CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document all interactions and maintain detailed case records
- Identify upsell opportunities to contribute to revenue growth
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Excellent communication skills (written and verbal)
- Ability to work flexible shifts including weekends and evenings
- Positive attitude and resilience under pressure
- Virginia Beach residency preferred for immediate availability