Job Description
Join Tampa Bay Solutions Group immediately! We're urgently seeking motivated Part-Time Customer Service Specialists to support our growing client base in Tampa. This flexible role offers competitive pay and the opportunity to make an impact while maintaining work-life balance. Immediate start available for qualified candidates.
What We Offer:
- Flexible scheduling (20-25 hrs/week)
- Comprehensive training program
- Health benefits eligibility
- Career advancement opportunities
- Dynamic team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with technical teams for complex cases
- Maintain customer satisfaction metrics
- Process transactions and account updates
- Participate in weekly team meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Strong problem-solving abilities
- Excellent verbal/written communication
- Ability to work flexible hours
- Basic CRM knowledge
- Tampa Bay area residency required