Job Description
Are you seeking a rewarding career with a flexible schedule in the heart of Silicon Valley? Apex Talent Solutions is urgently hiring dedicated professionals for our Evening Support Team in San Jose, California.
We are looking for individuals who thrive in a dynamic environment and want to make a real impact. Whether you are a student, a parent, or someone looking to transition into a new field, we offer a competitive pay structure and a supportive culture.
Why Join Us?
- Flexible Schedule: Enjoy evening shifts that work around your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
We are committed to diversity and inclusion and welcome all applicants.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers in navigating our products and services, providing clear and concise instructions.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Resolve escalated complaints and troubleshoot basic technical issues.
- Adhere to company policies and quality assurance standards during every shift.
- Stay updated on product knowledge to provide accurate assistance.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work independently and manage time effectively during evening shifts.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace if working remotely.
- Previous customer service experience is a plus but not mandatory.