Job Description
We are urgently hiring enthusiastic Customer Service Representatives to join our growing team in New York. We are looking for dedicated individuals who are ready to work flexible evening and weekend shifts to support our clients.
At Apex Global Solutions, we value our employees and offer a competitive compensation package, comprehensive benefits, and a supportive work environment. Whether you are seeking a part-time opportunity or a full-time career path, we provide the training and resources you need to succeed.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account status.
- Resolve customer issues and complaints efficiently while maintaining a positive attitude.
- Document all interactions and resolutions in our CRM database accurately.
- Collaborate with the technical support team to escalate complex issues.
- Adhere to company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills in English.
- Reliable high-speed internet connection and a quiet home office environment.
- Availability to work flexible hours, including evenings (4 PM - 12 AM) and weekends.
- Basic computer proficiency and typing speed of 40+ WPM.
- Previous customer service experience is preferred but not mandatory.