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Community & Social Services 🏢 Part Time ⭐️ Verified

Urgent Evening Part-Time Customer Service Specialist

Baltimore City Community Services
Baltimore
Estimated Salary
USD 18 – USD 22
Live Update
23 September 2026
Deadline
23 Sep 2027

Job Description

Join our award-winning team at Baltimore City Community Services! We're urgently seeking enthusiastic Evening Part-Time Customer Service Specialists to support our growing operations. This flexible role offers competitive pay, immediate start, and the opportunity to make a direct impact on local residents. Perfect for students, parents, or anyone seeking evening work with growth potential.

Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and values community service. Enjoy a supportive team culture, paid training, and the satisfaction of helping Baltimore residents access vital resources.

Responsibilities

  • Handle incoming customer inquiries via phone, email, and in-person with professionalism
  • Assist residents with program registration and benefit applications
  • Maintain accurate client records in our CRM system
  • Collaborate with cross-functional teams to resolve complex issues
  • Support community outreach events during evening hours
  • Process transactions and manage documentation efficiently
  • Contribute to continuous improvement of service protocols

Qualifications

  • High school diploma or equivalent (college preferred)
  • Minimum 1 year customer service experience
  • Proficient with Microsoft Office Suite and CRM systems
  • Exceptional written and verbal communication skills
  • Ability to work independently with minimal supervision
  • Flexibility to work evenings (4 PM - 11 PM) weekends
  • Valid Maryland driver's license (if travel required)
  • Background clearance and drug screen required

Required Skills

customer service communication CRM Microsoft Office problem-solving multitasking community outreach

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