Job Description
Join our award-winning team at Baltimore City Community Services! We're urgently seeking enthusiastic Evening Part-Time Customer Service Specialists to support our growing operations. This flexible role offers competitive pay, immediate start, and the opportunity to make a direct impact on local residents. Perfect for students, parents, or anyone seeking evening work with growth potential.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and values community service. Enjoy a supportive team culture, paid training, and the satisfaction of helping Baltimore residents access vital resources.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism
- Assist residents with program registration and benefit applications
- Maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Support community outreach events during evening hours
- Process transactions and manage documentation efficiently
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient with Microsoft Office Suite and CRM systems
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4 PM - 11 PM) weekends
- Valid Maryland driver's license (if travel required)
- Background clearance and drug screen required