Job Description
Join Omaha's leading community service organization as a Part-Time Customer Service Specialist! We're seeking compassionate individuals to deliver exceptional support to our diverse clientele. This flexible position offers competitive pay, growth opportunities, and the chance to make a tangible impact in Omaha communities. Immediate openings available!
Responsibilities
- Provide exceptional in-person and phone customer support with empathy and professionalism
- Resolve inquiries regarding community programs and service eligibility
- Maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support event coordination and community outreach initiatives
- Process applications and documentation with attention to detail
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Strong organizational skills with attention to detail
- Commitment to serving diverse communities with cultural sensitivity