Job Description
Are you a detail-oriented problem solver who enjoys helping others? PhillyTech Solutions is looking for a dedicated Technical Support Specialist to join our evening team in Philadelphia.
We offer a hybrid work environment with a focus on evening shifts, allowing you to enjoy your mornings and afternoons. We are committed to providing top-tier support to our clients and are seeking someone with a passion for technology and customer satisfaction.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Evening shifts (4:00 PM - 12:00 AM) with full-time benefits.
- Growth Opportunities: Clear path to Senior Engineering and Management roles.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Diagnose and resolve hardware and software connectivity issues for end-users.
- Document all incidents and resolutions in the ticketing system accurately.
- Collaborate with the development team to escalate complex technical bugs.
- Maintain a professional and positive demeanor during high-volume support periods.
- Conduct basic hardware troubleshooting and software installations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently during evening shifts.
- Basic understanding of networking concepts (IP addresses, DNS, etc.) is a plus.