Job Description
Launch your career with Carolina Connect Solutions! We're seeking energetic student professionals for flexible part-time Customer Service roles in Charlotte, NC. Gain real-world experience while earning competitive pay with schedule flexibility designed around your academic calendar. Perfect for undergrads and recent grads seeking resume-building experience in a dynamic team environment.
Our student associates receive comprehensive training, performance-based incentives, and clear pathways to advancement. Enjoy perks like tuition assistance programs, exam scheduling accommodations, and industry-recognized certification opportunities. Join 300+ student alumni who've transitioned to full-time roles here!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email channels
- Resolve product/service inquiries using CRM systems and knowledge bases
- Process transactions with 99% accuracy while maintaining service standards
- Collaborate with cross-functional teams to improve customer experiences
- Document interactions and identify process improvement opportunities
- Maintain product knowledge through continuous learning modules
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- Current enrollment in accredited college/university or recent graduate (within 6 months)
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and customer service platforms
- Ability to work 15-25 hours/week with evening/weekend flexibility
- Customer-focused mindset with problem-solving aptitude
- Authorized to work in the US with reliable transportation
- Previous customer service experience preferred but not required