Job Description
Join the leading technology team in Ohio! Columbus Tech Solutions is currently seeking a highly motivated Senior IT Support Specialist to join our growing department. We are dedicated to fostering a culture of innovation and excellence, offering a hybrid work model and a comprehensive benefits package.
In this pivotal role, you will serve as the primary technical resource for our employees, ensuring seamless technology integration and operational efficiency across all departments. If you are a problem-solver with a passion for technology and a desire to make an impact, we want to hear from you.
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network infrastructure.
- Manage and maintain the company's internal ticketing system to ensure timely resolution of IT issues.
- Conduct regular system updates, security patches, and backups to ensure data integrity.
- Collaborate with vendors and third-party contractors for hardware procurement and maintenance.
- Train and mentor junior IT staff members on best practices and new technologies.
- Document technical processes and create knowledge base articles for the organization.
Qualifications
- Minimum of 3-5 years of experience in IT support, help desk, or a related technical field.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Strong proficiency in Windows Server, Active Directory, and cloud platforms (Azure/Google Cloud).
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- CompTIA Security+ or Cisco CCNA certification is preferred.
- Ability to work independently and manage multiple priorities in a fast-paced environment.