Job Description
Join our premium hospitality team as a Senior Evening Receptionist at Metropolitan Luxury Suites. This high-impact role offers competitive compensation in Kansas City's vibrant downtown district. Manage guest experiences with excellence while enjoying a balanced evening schedule in a sophisticated environment. Ideal for polished professionals seeking career growth in luxury hospitality.
Responsibilities
- Deliver exceptional guest service during evening hours (3 PM - 11 PM)
- Manage check-in/check-out procedures for premium clientele
- Coordinate with housekeeping and security teams
- Handle reservation systems and VIP guest requests
- Resolve guest inquiries with discretion and professionalism
- Maintain accurate guest records and billing information
- Execute nightly audit procedures and financial reconciliation
Qualifications
- 3+ years of luxury hospitality or high-end front desk experience
- Proven proficiency with Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced evening operations
- Professional appearance and polished demeanor
- Valid Missouri driver's license (for guest transportation duties)
- Advanced knowledge of Kansas City attractions and services