Job Description
Join our award-winning retail team in Memphis with a revolutionary remote-friendly model! We're seeking passionate individuals who blend in-store excellence with virtual customer support. Enjoy flexible scheduling and the freedom to assist shoppers both physically and digitally while representing iconic local brands. This hybrid role offers the best of both worlds – dynamic retail experiences with modern work flexibility.
Responsibilities
- Deliver exceptional in-store customer service and product expertise
- Support virtual shoppers via live chat and video consultations
- Process transactions using our integrated POS and e-commerce platforms
- Execute inventory management and visual merchandising standards
- Collaborate with remote team members on sales strategies
- Resolve customer inquiries through omnichannel support
- Participate in local community events representing the brand
Qualifications
- Minimum 1 year retail or customer service experience
- Proficient with digital communication tools (Zoom, Slack, etc.)
- Strong problem-solving and conflict resolution abilities
- Reliable home office setup with high-speed internet
- Flexible availability including weekends and holidays
- Valid Tennessee driver's license for occasional store visits
- Basic knowledge of retail KPIs and inventory systems