Job Description
Are you ready to start working immediately? Apex Support Services is seeking dedicated Customer Support Specialists to join our remote team. Based in Dallas, TX, we are looking for motivated individuals to handle evening and weekend shifts, offering you the perfect balance between professional growth and personal freedom.
In this role, you will be the first point of contact for our clients, providing exceptional service through chat and email. We prioritize immediate availability and a customer-first mindset.
Key Highlights:
- Immediate Start Date: Don't wait weeks for an answer. Get hired today.
- Flexible Scheduling: Choose between Evening (4 PM - 12 AM) or Weekend shifts.
- 100% Remote: Work from home anywhere in the Dallas, TX area.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour.
Responsibilities
- Respond to customer inquiries via chat and email with empathy and speed.
- Resolve technical and billing issues efficiently while adhering to SLAs.
- Document all interactions accurately in our CRM system.
- Maintain a professional and positive demeanor during high-volume periods.
- Collaborate with the technical team to escalate complex issues.
- Participate in daily team meetings and training sessions.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work evenings and/or weekends.
- Strong written communication and problem-solving skills.
- Proficient in Microsoft Office Suite.