Job Description
Join our dynamic team as an Evening Customer Service Specialist in vibrant Nashville! We're seeking energetic individuals to deliver exceptional service during our peak evening hours. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a supportive environment. Perfect for students, night owls, or anyone seeking supplemental income with growth potential. No weekends required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing concerns efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Upsell products/services based on customer needs
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Evening availability (4 PM - 11 PM, 3-4 days/week)
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability
- Previous customer service experience preferred
- Reliable transportation to our downtown location
- Positive attitude and team player mentality