Job Description
Join MetroSolutions Inc., a leading customer experience provider, and become part of our dynamic team! We're seeking motivated Evening Part-Time Customer Service Specialists to deliver exceptional support to our clients. This immediate-hire position offers flexible evening hours (5 PM - 10 PM) in our vibrant downtown San Antonio office. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctuality for evening shifts