Job Description
Join TechFlow Solutions Inc. as an Evening Part-Time Customer Support Specialist and become an essential part of our dynamic team! We're seeking motivated individuals to provide exceptional customer service during our peak evening hours (4 PM - 10 PM). This immediate hire opportunity offers flexible scheduling, competitive pay, and a supportive work environment where your contributions make a real difference. No prior tech experience required—comprehensive training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening hours
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Adhere to data security protocols and privacy regulations
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service or support experience preferred
- Strong problem-solving and communication skills
- Ability to work independently during evening shifts
- Basic computer proficiency with MS Office Suite
- Reliable transportation to our San Jose office
- Flexible availability including weekends