Job Description
Join our dynamic team at Phoenix Public Library System and become a vital part of our community's knowledge hub! We're seeking a passionate Remote Library Assistant to deliver exceptional virtual and in-person services. Enjoy the flexibility of remote work while supporting patrons with digital resources, research assistance, and innovative library programs. Our modern, inclusive environment offers competitive benefits, professional development, and the opportunity to make a meaningful impact in Phoenix's diverse communities.
Responsibilities
- Deliver exceptional virtual reference services via chat, email, and video calls
- Assist patrons with digital resources, e-books, and online databases
- Manage digital circulation systems and troubleshoot technical issues
- Develop engaging virtual programming for children and adults
- Collaborate with librarians on collection development and content curation
- Support community outreach initiatives through digital platforms
- Maintain accurate records of patron interactions and resource usage
Qualifications
- Associate's degree or equivalent library experience required
- Proficiency with digital library systems (e.g., Sierra, Koha)
- Exceptional communication skills for remote interactions
- Experience with virtual programming tools (Zoom, Teams)
- Knowledge of digital resources and e-book platforms
- Ability to troubleshoot basic technical issues independently
- Commitment to diversity, equity, and inclusion principles
- Valid Arizona driver's license for occasional in-person events