Job Description
Join Pittsburgh's premier library system as a Remote Library Assistant and help transform how our community accesses knowledge. This hybrid role combines virtual support with occasional in-person collaboration at our Forbes Avenue location. We're seeking a tech-savvy professional passionate about digital literacy and customer service excellence. Enjoy flexible remote work while supporting our mission to connect people with information and ideas.
Responsibilities
- Provide virtual reference services via chat, email, and video calls
- Curate and maintain digital collections and online learning resources
- Assist patrons with remote access to e-books, databases, and research tools
- Manage virtual programming registration and community engagement initiatives
- Collaborate with team members on digital literacy workshops and tutorials
- Support inventory management of physical materials during in-person rotations
- Contribute to social media content promoting library services and events
Qualifications
- Associate's degree in Library Science or related field (or equivalent experience)
- 2+ years experience in library or customer service role
- Proficiency with digital platforms (Zoom, LibGuides, Microsoft Office)
- Strong written communication skills for virtual interactions
- Ability to work independently with minimal supervision
- Experience with cataloging systems (e.g., Sierra, Koha)
- Valid Pennsylvania driver's license for occasional site visits
- Background check clearance required