Job Description
Are you looking for a flexible schedule in Seattle? Do you want to get paid daily? TechForward Support is hiring Remote Technical Support Specialists for our high-demand Evening and Weekend shifts.
We offer a dynamic work environment where you can earn a competitive wage with the flexibility you need. Join our team of dedicated professionals and make a real impact from the comfort of your home.
Responsibilities
- Provide top-tier technical support to customers via chat, email, and phone during evening and weekend hours.
- Diagnose and resolve complex technical issues efficiently and accurately.
- Maintain a high level of customer satisfaction (CSAT) and adhere to company service level agreements.
- Document customer interactions and issue resolutions in our CRM system.
- Collaborate with the support team to improve processes and share knowledge.
Qualifications
- High school diploma or equivalent; Associate degree in a related field preferred.
- Proven experience in customer service or technical support (remote experience is a plus).
- Basic computer literacy and troubleshooting skills.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work flexible evening shifts (e.g., 4 PM - 12 AM) and weekends.