Job Description
Are you looking for a rewarding career that fits your lifestyle? Mountain West Tech Solutions is currently seeking a highly motivated Part-Time Evening Support Specialist to join our dynamic team in Albuquerque, NM. We specialize in providing top-tier technical support and IT services to businesses and individuals, and we are looking for someone who thrives in a flexible, high-growth environment.
In this role, you will be the first point of contact for our clients during off-peak hours, ensuring that technical issues are resolved efficiently and professionally. We value work-life balance and offer a competitive compensation package for those who can cover our critical evening and weekend shifts.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for you with evening and weekend shifts.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement within the company.
- Modern Tools: Work with the latest technology and software.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during evening shifts (4:00 PM - 12:00 AM).
- Troubleshoot hardware and software issues for desktop and laptop computers.
- Manage and resolve incoming support tickets in our CRM system with a 24-hour turnaround goal.
- Conduct remote desktop assistance to diagnose and fix connectivity problems.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and continuity of service.
- Maintain accurate records of all client interactions and service logs.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred but not required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.