Job Description
We are seeking a highly motivated Remote Evening Customer Support Specialist to join our expanding team based in Jacksonville, FL. If you are looking for a flexible schedule with immediate start opportunities, this is your chance to advance your career in a dynamic environment.
In this role, you will be the first point of contact for our evening clients, providing top-tier technical and product support. We value reliability, communication skills, and the ability to work autonomously from home.
Why Apply?
- Flexible Schedule: Dedicated evening shifts allowing for work-life balance.
- Immediate Start: Onboarding starts within 48 hours of selection.
- Remote Work: Work from the comfort of your home in Jacksonville.
Responsibilities
- Provide exceptional technical troubleshooting and product support to evening customers via chat, email, and phone.
- Manage a high volume of support tickets with a focus on speed and accuracy.
- Evaluate customer issues and provide accurate solutions or escalate to senior technical staff when necessary.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Stay updated on product features and company policies to ensure accurate information delivery.
- Collaborate with the daytime team to ensure seamless workflow transitions.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Must reside in Jacksonville, FL (or surrounding areas) and have a reliable home office setup.
- Previous experience in customer service or technical support is highly preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Ability to work independently during evening hours without direct supervision.