Job Description
Are you a dedicated problem solver looking for a career that fits your lifestyle? Apex Global Services is currently hiring a Remote Customer Support Specialist based in Houston, TX.
We offer a unique opportunity for individuals seeking flexible schedules, including evening shifts, part-time, and full-time roles. If you value autonomy and excellent compensation, we want to hear from you.
Join our elite team and enjoy a supportive work environment that prioritizes your professional growth and work-life balance.
Responsibilities
- Provide exceptional customer service by addressing inquiries via phone, email, and chat.
- Diagnose and resolve technical issues related to our products and services efficiently.
- Document all customer interactions and account changes accurately in our CRM database.
- Collaborate with cross-functional teams to escalate complex issues and improve processes.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Proven experience in customer service or technical support is preferred.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency in Microsoft Office Suite and basic computer navigation.