Job Description
Join Our Team: Evening & Weekend Customer Support Specialist
We are seeking a dedicated and empathetic Part-Time Customer Support Specialist to join our remote team in Baltimore, MD. If you thrive in a dynamic environment and have a passion for helping others, we want to hear from you. This role offers flexible evening and weekend shifts, making it the perfect opportunity to balance work with your personal life.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance via chat, email, and phone. We are currently in an urgent hiring phase and are looking for individuals ready to make an immediate impact.
Why Apply?
- Flexible Scheduling: Work evenings and weekends on your terms.
- Remote Work: The comfort of working from home in Baltimore, MD.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Professional Growth: Opportunities for advancement within the company.
Key Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on evening and weekend shifts.
- Resolve complex customer issues efficiently while maintaining a high level of customer satisfaction (CSAT).
- Document all interactions and resolutions accurately in our CRM systems.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Stay updated on product knowledge and policies to provide accurate information.
- Adhere to company service level agreements (SLAs) during peak hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or tech support is a plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and basic computer navigation.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on evening and weekend shifts.
- Resolve complex customer issues efficiently while maintaining a high level of customer satisfaction (CSAT).
- Document all interactions and resolutions accurately in our CRM systems.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Stay updated on product knowledge and policies to provide accurate information.
- Adhere to company service level agreements (SLAs) during peak hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or tech support is a plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and basic computer navigation.