Job Description
Join Pacific Connect Solutions as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking energetic professionals to support our clients during peak evening hours while maintaining a healthy work-life integration. Our modern downtown San Diego office offers a collaborative environment where your contributions directly impact customer satisfaction. Enjoy competitive pay, comprehensive training, and advancement opportunities while working alongside a supportive team dedicated to excellence.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Resolve customer issues with empathy and efficiency, maintaining 95% satisfaction metrics
- Process transactions and update customer records using our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify upsell opportunities and cross-reference client profiles
- Document all interactions and maintain accurate case records
- Participate in weekly evening team meetings for performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced evening settings
- Strong problem-solving with calm demeanor under pressure
- Available 4-5 evenings per week (minimum 20 hours)
- Reliable transportation to downtown San Diego location