Job Description
Join our dynamic team at Apex Solutions Group and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling. This role combines remote flexibility with occasional in-person collaboration in our vibrant Raleigh office. Perfect for students, parents, or professionals seeking work-life balance. Competitive compensation, comprehensive training, and growth opportunities await in this rapidly expanding tech support environment.
Responsibilities
- Provide responsive customer support via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve technical inquiries with empathy and efficiency using CRM systems
- Document interactions and maintain accurate case histories
- Collaborate with cross-functional teams to address complex issues
- Contribute to process improvement initiatives
- Adhere to quality standards and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional communication and problem-solving skills
- Ability to work independently in remote settings
- Reliable high-speed internet connection
- Flexible availability between 3 PM - 11 PM (weekends optional)