Job Description
Join MetroCare Solutions for immediate part-time opportunities in Kansas City! We're seeking dedicated Customer Service Representatives to support our evening and weekend operations. Perfect for students, parents, or anyone seeking flexible hours with competitive pay. Enjoy a supportive environment where your communication skills shine while helping our community thrive.
As a key member of our team, you'll deliver exceptional service through multiple channels. We provide comprehensive training and a welcoming culture focused on growth. Apply today to start your rewarding part-time career with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Process transactions and resolve billing issues with precision
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with day-team staff for seamless service continuity
- Adhere to HIPAA compliance standards for all customer interactions
- Meet performance metrics for response time and resolution rates
- Document case details thoroughly for quality assurance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple digital platforms simultaneously
- Flexibility to work evenings (4 PM-12 AM) and weekends
- Basic proficiency with Microsoft Office and CRM tools
- Empathetic problem-solving approach
- Reliable transportation to our Kansas City location