Job Description
Are you seeking a flexible, high-impact role that fits your schedule? We are looking for a dedicated Part-Time Evening & Weekend Support Specialist to join our growing team in San Francisco. In this role, you will be the face of our brand, ensuring our clients receive top-tier service during off-peak hours.
Our culture values work-life balance, professional growth, and a collaborative environment. If you thrive in a dynamic setting and enjoy helping others, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4:00 PM - 10:00 PM) and weekends.
- Resolve client inquiries and technical issues with speed and empathy, ensuring high satisfaction ratings.
- Manage and update client accounts, ensuring all data is accurate and confidential.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Assist in organizing and coordinating weekend events or on-site support duties.
- Document all interactions and support tickets in our CRM system.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or technical support is a plus.
- Must be available to work evenings (Monday–Friday, 4 PM - 10 PM) and weekends (Saturday & Sunday).
- Strong verbal and written communication skills.
- Proficient in using Microsoft Office Suite and basic CRM software.
- Ability to work independently and solve problems efficiently.