Job Description
Join Oakland Remote Staffing and boost your income with flexible part-time night shift roles! We're urgently seeking motivated individuals to provide exceptional customer support from the comfort of your home. Earn $18-22/hour while enjoying a work-life balance that suits your schedule. No commute, no office politics – just reliable pay and growth opportunities. Perfect for students, parents, or anyone seeking supplemental income. Apply today and start earning extra cash tonight!
Responsibilities
- Respond to customer inquiries via chat, email, and phone during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues and provide product support for our digital services
- Maintain accurate customer records in our CRM system
- Collaborate with day-shift teams for seamless handovers
- Meet quality and response time metrics consistently
- Identify and escalate complex issues to senior support staff
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or tech support experience
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with Zendesk, Salesforce, or similar platforms
- Available to work 20-30 hours/week on night shift schedule
- Must pass background check and drug screening