Job Description
Are you a student looking for a flexible schedule or a professional seeking weekend work?
We are Zenith Tech Solutions, a leading provider of IT support, currently seeking a dedicated Part-Time Weekend Technical Support Specialist to join our dynamic team in San Diego, CA.
As a Weekend Shift Specialist, you will play a crucial role in maintaining our high standards of customer service and technical excellence. We value flexibility and are actively looking for candidates who are available to work weekends while pursuing their studies or other commitments. If you have a passion for technology and a knack for helping others, we want to hear from you!
Responsibilities
- Troubleshoot and Resolve: Provide top-tier technical support to clients via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Customer Assistance: Guide users through complex technical processes with patience and clarity, ensuring a positive user experience.
- System Maintenance: Perform routine system checks and updates during off-peak hours to ensure optimal server performance and security.
- Documentation: Maintain accurate and detailed logs of all technical interactions, resolutions, and system changes in our ticketing system.
- Escalation Management: Identify complex issues that require further attention and escalate them to senior engineers or L3 support teams promptly.
- Training Support: Assist in onboarding new weekend staff and participate in weekly team training sessions.
Qualifications
- Education: Currently enrolled in a college or university (Students Welcome) or a High School Diploma/GED equivalent.
- Availability: Must be available to work a consistent weekend schedule (e.g., Saturday & Sunday).
- Technical Skills: Basic understanding of operating systems (Windows/macOS), network configurations, and common software applications.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues under pressure.
- Tools: Familiarity with ticketing systems (e.g., Zendesk, Jira) is a plus.