Job Description
Join our dynamic team at Baltimore Community Services as we urgently seek a Part-Time Customer Service Specialist to deliver exceptional support to our diverse clientele. This is an immediate opportunity to make a meaningful impact in our community while growing your professional skills. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your contributions are valued.
Perfect for students, career changers, or those seeking supplemental income, this role offers the chance to develop transferable skills in communication, problem-solving, and client relations. Don't miss this chance to become part of Baltimore's leading service organization!
Responsibilities
- Deliver prompt, professional customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently while maintaining high satisfaction rates
- Process transactions accurately using our CRM system and POS software
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed client records
- Contribute to continuous improvement of service protocols
- Represent the company with professionalism and positivity in all client engagements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Valid Maryland driver's license (if local travel required)
- Flexible availability including evenings and weekends
- Bilingual English/Spanish highly desirable