Job Description
Immediate Opening for Part-Time Customer Service Specialist in Louisville!
We're urgently seeking compassionate and energetic individuals to join our dynamic team at Louisville Community Services. This is a fantastic opportunity to make a real impact while gaining valuable experience in a fast-paced environment. Perfect for students, career changers, or those seeking flexible work arrangements.
Why Join Us?
- Competitive hourly pay with weekly paychecks
- Flexible scheduling including evenings and weekends
- Comprehensive training provided
- Opportunities for advancement
- Supportive team culture focused on community impact
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and account information
- Accurately document all interactions in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed monthly performance metrics
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Minimum 6 months customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work independently and in a team setting
- Reliable transportation and punctuality
- Positive attitude and commitment to excellence