Job Description
Join FlexiTech Solutions as a Part-Time Remote Support Specialist and enjoy flexible evening and weekend shifts while making a meaningful impact! We're actively seeking motivated individuals, including students, to join our dynamic team. This fully remote position offers competitive pay, zero commute, and the opportunity to develop valuable customer service and technical skills. Work from anywhere in Baltimore while supporting our clients with professionalism and expertise. Hiring now for immediate start!
Responsibilities
- Provide exceptional remote customer support via phone, chat, and email during evening and weekend shifts
- Troubleshoot technical issues and guide users through step-by-step solutions
- Document support interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer inquiries
- Contribute to process improvement initiatives for enhanced customer experience
- Maintain up-to-date knowledge of product updates and support protocols
- Support high-volume periods during peak weekend hours
Qualifications
- High school diploma or equivalent (current students welcome to apply)
- 1+ years customer service or technical support experience preferred
- Strong written and verbal communication skills
- Proficient with standard software and troubleshooting tools
- Reliable high-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability for evenings and weekends
- Positive attitude and problem-solving mindset