Job Description
Are you looking for a flexible schedule with competitive pay? Apex Support Solutions is currently seeking dedicated professionals to join our high-energy support team in Detroit. We specialize in providing top-tier customer service for clients across the United States, including expanding operations in Virginia.
We are looking for individuals who are available for Evening and Weekend shifts to ensure our clients receive 24/7 support. This is a part-time opportunity that offers a great work-life balance, a collaborative team environment, and the chance to build a stable career in customer service.
Why Apply?
We are looking for individuals who are available for Evening and Weekend shifts to ensure our clients receive 24/7 support. This is a part-time opportunity that offers a great work-life balance, a collaborative team environment, and the chance to build a stable career in customer service.
Why Apply?
- Competitive hourly rate ($18.00 - $22.00).
- Flexible scheduling: Choose shifts that fit your lifestyle.
- No experience required? We provide comprehensive training.
- Opportunity to work remotely from home or in our Detroit hub.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Document all interactions and transactions accurately in our CRM system.
- Escalate complex issues to the appropriate team members or supervisors.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work Night Shifts (6:00 PM - 2:00 AM) and Weekends (Sat/Sun).
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently with minimal supervision.
- Reliable internet connection if working remotely.