Job Description
Are you seeking a flexible evening schedule and an entry-level opportunity in the heart of Texas? Apex Tech Solutions is hiring passionate individuals to join our elite support team. We specialize in providing top-tier technical assistance to clients across the nation, and we are looking for dedicated people to work our evening shifts.
This is the perfect role for students, parents, or anyone looking to break into the tech industry without a lengthy commute or rigid hours. We pride ourselves on a culture of growth, respect, and work-life balance.
Why You'll Love Working Here
- Unmatched Flexibility: Set your own schedule around your life.
- Zero Experience Required: We provide world-class training.
- Growth Potential: Clear pathways to management and higher salaries.
Join us in Austin and take the first step toward a rewarding career today.
Responsibilities
- Provide exceptional customer service via phone, chat, and email during evening peak hours.
- Troubleshoot basic technical issues and guide customers through step-by-step solutions.
- Document all customer interactions accurately in our CRM database.
- Collaborate with the morning support team to ensure a seamless handover of ongoing issues.
- Stay up-to-date on product features to provide accurate, helpful information.
- Maintain a positive and professional demeanor in a fast-paced environment.
Qualifications
- High school diploma or equivalent required (Bachelor's degree preferred but not mandatory).
- Basic computer literacy and typing skills (35+ WPM).
- Must be available to work evenings, nights, or weekends as needed (e.g., 4:00 PM - 12:00 AM).
- Strong communication skills with the ability to explain complex concepts simply.
- Reliable internet connection and a quiet workspace.