Job Description
Join TechNova Solutions as a Part-Time Customer Support Specialist and enjoy the flexibility to work around your schedule while launching your career in tech! We're seeking motivated individuals to deliver exceptional customer experiences in our dynamic San Jose headquarters. This role offers remote flexibility with in-office collaboration options, perfect for students, career changers, or professionals seeking work-life balance.
As a key member of our support team, you'll troubleshoot technical inquiries, resolve customer issues, and contribute to our award-winning service culture. We provide comprehensive training and growth opportunities into full-time or specialized tech roles. If you're passionate about problem-solving and value flexible work arrangements, apply today to become part of Silicon Valley's most supportive team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and technical accuracy
- Troubleshoot hardware/software issues using diagnostic tools and knowledge base
- Document cases systematically in CRM systems for seamless team collaboration
- Escalate complex issues to senior specialists with detailed context
- Contribute to process improvements through feedback and documentation
- Participate in bi-weekly team training sessions to enhance product knowledge
- Maintain customer satisfaction metrics (CSAT, FCR) above 95%
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic technical proficiency with operating systems and browsers
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with analytical mindset
- Comfort working with remote collaboration tools (Slack, Zoom)
- Ability to work 20-25 hours/week with flexible scheduling
- Previous customer service experience preferred but not required
- Valid U.S. work authorization and reliable internet connection