Job Description
Join FlexHire Solutions and transform your free time into extra income! We're seeking dynamic Part-Time Remote Customer Support Specialists to join our award-winning team. Enjoy flexible scheduling (20-30 hours/week) while providing exceptional service to tech-savvy clients across the Pacific Northwest. This remote role offers competitive pay, comprehensive training, and the opportunity to grow your career in a supportive environment.
Perfect for students, parents, or professionals seeking supplemental income, our Seattle-based startup combines cutting-edge technology with human-centric support. No commute required – work from anywhere in Washington state while making a real impact!
Responsibilities
- Deliver personalized customer support via email, chat, and phone for SaaS products
- Troubleshoot technical issues and provide step-by-step resolution guidance
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer inquiries
- Contribute to process improvements through feedback and innovative solutions
- Uphold company standards for response time and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Excellent written and verbal communication skills
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet home workspace
- Available to work evenings/weekends based on business needs