Job Description
Join a High-Growth Team in Tucson, AZ!
Are you seeking a flexible schedule that fits your lifestyle? Apex Digital Solutions is urgently hiring dedicated Evening Customer Support Specialists to join our remote-first team. If you thrive in a dynamic environment and want to work from the comfort of your home or a hybrid office, this is your opportunity to shine.
We are looking for individuals who are tech-savvy, empathetic, and ready to provide exceptional service to our clients during our peak evening hours.
Responsibilities
- Manage high-volume customer inquiries via email, chat, and phone during evening shifts.
- Resolve technical issues and troubleshoot software problems with patience and efficiency.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the evening team to ensure seamless service delivery.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory for enthusiastic candidates.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite and basic computer navigation.