Job Description
Are you looking for a flexible way to earn extra cash in the Atlanta area? Apex Support Solutions is currently seeking dedicated individuals to join our team as Evening Support Specialists.
In this role, you will play a crucial part in our customer service operations, ensuring our clients receive top-tier assistance during our high-traffic evening hours. Whether you are a student, a parent, or simply looking to supplement your income, we offer a modern work environment with growth opportunities.
Why Join Us?
- Competitive hourly pay ($15 - $22/hr).
- Flexible evening shift schedules (e.g., 4:00 PM - 12:00 AM).
- On-site training and professional development.
- Positive and collaborative team culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the day-shift team to ensure seamless workflow during handovers.
- Identify trends in customer feedback and communicate them to management.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and computer proficiency (basic MS Office skills).
- Willingness to work flexible evening shifts, including weekends and holidays.