Job Description
Flexible Part-Time Opportunities in Charlotte, NC
Are you looking for a job that fits your schedule? NC Virtual Support is currently hiring enthusiastic individuals for part-time Customer Service positions. We pride ourselves on being an inclusive workplace that values attitude and aptitude over prior experience. Whether you are a student, a parent, or looking to transition careers, this is the perfect place to start.
We offer competitive pay, flexible scheduling options, and the chance to work from a modern, collaborative office environment in the heart of Charlotte.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a friendly and professional manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately input and update customer data into our CRM systems.
- Collaborate with team leads to achieve daily and weekly performance goals.
- Participate in comprehensive training programs to learn our products and services.
- Maintain a clean and organized workspace, both digital and physical.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or GED is preferred but not required.
- Reliable internet connection and a functional computer with a webcam.
- Basic computer proficiency, including Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and evenings.
- A positive attitude and a willingness to learn new processes quickly.