Job Description
Are you a people-person with a knack for organization? Oceanview Boutique Hotel & Spa is seeking a dedicated and vibrant Part-Time Receptionist to join our award-winning team in the heart of Long Beach, CA. As the first point of contact for our valued guests, you will set the tone for a world-class experience. We are looking for a candidate who thrives in a fast-paced environment and brings a professional, welcoming demeanor to our front desk.
In this role, you will be the face of our brand, ensuring every guest feels valued and attended to from the moment they arrive. If you are detail-oriented, possess excellent communication skills, and want to grow your career in the hospitality industry, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr)
- Flexible scheduling to work with your lifestyle
- Employee discounts on spa services and hotel stays
- A supportive and modern work environment
Responsibilities
- Guest Relations: Greet all visitors and guests warmly, ensuring a professional and welcoming first impression.
- Phone Management: Answer incoming calls promptly and professionally, routing them to the appropriate department or extension.
- Administrative Support: Handle incoming and outgoing mail, manage the front desk area, and assist with filing and data entry.
- Inquiry Management: Respond to guest emails and in-person inquiries regarding services, rates, and amenities with accuracy.
- Scheduling: Assist in managing appointment calendars and coordinating room bookings for guests.
- Event Coordination: Support the coordination of private events and meetings, ensuring all logistical needs are met.
- Security & Access: Monitor building access and maintain a secure environment for guests and staff.
Qualifications
- Experience: Minimum of 1-2 years of professional experience in a receptionist, front desk, or hospitality role.
- Education: High school diploma or GED required; additional certification in hospitality or business is a plus.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management systems (PMS) is highly preferred.
- Communication: Exceptional verbal and written communication skills with a polite and professional telephone manner.
- Interpersonal: Strong customer service orientation with the ability to interact positively with diverse guests and colleagues.
- Availability: Ability to work flexible hours, including weekends, evenings, and holidays as needed.
- Appearance: Professional appearance and grooming standards.