Job Description
Join NiteCare Solutions as a Part-Time Night Shift Customer Support Specialist and become the voice of our premium healthcare services! We're seeking dedicated professionals to deliver exceptional patient support during evening hours. This flexible role offers competitive pay, remote work options, and the opportunity to make a real impact in our 24/7 healthcare ecosystem. If you're a night owl with exceptional communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to patient inquiries via phone, email, and chat during night shift hours
- Maintain detailed electronic health records (EHR) with 99% accuracy
- Coordinate urgent care requests and escalate critical issues to on-call physicians
- Process insurance verifications and billing inquiries with precision
- Collaborate with daytime teams to ensure seamless patient handovers
- Adhere to HIPAA compliance standards for all patient interactions
Qualifications
- Minimum 1 year customer service or healthcare support experience
- Exceptional written and verbal communication skills
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Proficiency with EHR systems (Epic or Cerner preferred)
- Strong problem-solving abilities in high-pressure situations
- Valid California healthcare worker certification (or obtain within 30 days)
- Reliable high-speed internet connection for remote work